Does it take emotional intelligence to work in a call centre? : a study of the relationship between emotional intelligence and individual performance in UK call centres
ShareCopied to clipboardDoes it take emotional intelligence to work in a call centre? : a study of the relationship between emotional intelligence and individual performance in UK call centres is a book. It was written by Malcolm Higgs and published by Henley Management College in 2002.
Key facts
- author: Malcolm Higgs
- publication date: 2002
- book publisher: Henley Management College
- book series: Henley working paper series
- book subjects: Call centers-Employees
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"Does it take emotional intelligence to work in a call centre? : a study of the relationship between emotional intelligence and individual performance in UK call centres" is one of the books by Malcolm Higgs, books by Henley Management College and 2,617,384 books in our database.
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