Design and management of service processes : keeping customers for life
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ShareCopied to clipboardDesign and management of service processes : keeping customers for life is a book. It was written by Rohit Ramaswamy and published by Addison-Wesley in 1996.
Key facts
- author: Rohit Ramaswamy
- publication date: 1996
- book publisher: Addison-Wesley
- book series: Engineering process improvement series
- book subjects: Total quality management, Customer services-Management, Production planning
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"Design and management of service processes : keeping customers for life" is one of the books by Rohit Ramaswamy, books by Addison-Wesley and 2,617,384 books in our database.
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