Business process management and the balanced scorecard : using processes as..
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Key facts
- Author: Ralph F. Smith
- Isbn: 0470047461
- Bnb id: GBA678446
- Language: eng
- Publication date: 2007
- book publisher: Wiley
- Book subject: Performance-Management, Strategic planning, Benchmarking (Management), Workflow-Management
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Updated: 83 days ago
